Include the following information if you email for assistance or if you leave a voice mail message:
A complete description of the problem (include screenshots if possible)
Your full name
Course and section number
WVNET, Eastern’s Blackboard provider, also offers a 24/7/365 help desk for students to supplement Eastern’s staff. Students can use the WVNET Help Desk tab (located near the top right corner of the screen) in Blackboard, or they can call the WVNET help desk at 304-293-5192 x 248 for Blackboard assistance.
Students should also be aware Blackboard will be offline for a few hours (from 12 midnight to 4 a.m.) every Monday morning for maintenance. It will not be available during those hours.
For all students who do not already have an Eastern Blackboard account: your log-in name and your first-time password are the same: Use your Student ID (that starts with Capital S) for your account, and use your 6 digit birthdate as the PIN. (So if you were born January 6, 1994, the PIN would be 010694.)
You can change your password PIN using Student Self Service as shown below:
MEDIAL is a tool embedded in the text editor in Blackboard that allows for the submission of audio and video files, and also provides audio and video recording capabilities using the computer's webcam and/or microphone.
How-To Video: If a student is asked to submit Blackboard assignments or discussion forum posts using audio and video, please review this video demonstration to see how to use the MEDIAL tool: