Technology Support

Eastern Email and Microsoft® 365

The button link immediately above this page section will take you to the log in page for Email and Microsoft® 365.

Eastern assigns an email account, with a contacts feature and calendar, to all students registered in credit courses. All registered Eastern students also enjoy access to and use of other Microsoft 365 online software, including OneDrive cloud storage, Microsoft® Word, Excel, PowerPoint and more.

Passwords are set to expire every 90 days and must be updated regularly to ensure access to important systems at the college. To learn more about how to manage account passwords, read about the ADSS Self-Service tool in one of the accordion sections below.

Please note: This same username/password combination will also enable you to use classroom and computer lab computers at Eastern.

Account Usernames

Most student Eastern email accounts will have the format: firstnamelastname@student.easternwv.edu.

However, where students' names in that format exceed 20 characters, the College will assign you an abbreviated account name: firstnamelastname@student.easternwv.edu. Similarly, if two or more students have the same name, the College will assign account names with either a middle initial or a numeral to differentiate between them: firstnameMlastname@student.easternwv.edu; or firstnamelastname2@student.easternwv.edu.

Initial Temporary Password

First-time registered Eastern students receive a letter that contains the email account name and temporary password. Students also may receive account and password information from Student Services as part of their orientation information.

The initial temporary password for student accounts is based on the student's number and will be formatted as follows:

• Student Number (be sure to capitalize the first letter) with an exclamation point added to the end of the number.

Password updates

Student email/Microsoft 365 passwords expire every 90 days!

Passwords must be updated through the ADSS Self-Service Tool or by logging into a classroom or computer lab computer on Eastern's Main Campus or Technology Center. Please do not try to change or update the password through the Microsoft 365 log-in page.

You can change your password at any time by following the instructions below (ADSS Self-Service Tool or Campus Computer).

Password requirements

For enhanced security, passwords must follow specific requirements:

• They must be at least 8 characters in length, and longer passwords are more secure.
• They must include upper and lowercase letters.
• They must include at least one number or one special character (more are welcome).
• They cannot be reused (a fresh password must be set each time an update is completed).

All students should register to use the ADSS Password Manager to manage their account password, which will expire every 90 days.

To enroll in the ADSS service, click on this link: https://adss.easternwv.edu:443

Username is the user's Eastern email address. Password is the email password.

Students should bookmark the https://adss.easternwv.edu:443 web address in a web browser, so they can access the site easily as account passwords will need to be changed every 90 days. Emailed reminders will be sent so students know when to update their passwords.

See more about ADSS by scrolling up to the ADSS section on this support page.

Video Demonstration of ADSS registration and use:

Once users have registered for ADSS (it’s best to register from a computer), they also can use a smartphone or tablet to use the service. The following link is a document that explains use of the ADSS mobile tool: https://adss.easternwv.edu:443/help/user-guide/adselfservice-plus-enrollment-guide.html#step10

Changing passwords through campus computers

Note: Do not change passwords through the Microsoft 365 log-in.

Students are able to change/update account passwords at any time if logged into a Main Campus or Technology Center computer with their student account username and password (these instructions do not apply if the user is using a personal computer and is connected to the campus public wireless network. These instructions only apply when logged into a lab or classroom computer).

Expired password

If a password has expired when used to log into a campus computer, the computer will automatically prompt to change the password.

1. Enter your Old (existing) password.
2. Enter your New password where indicated, then retype it again in the bottom box.
3. Click the OK button.

Password close to expiring

If the password is close to expiring, once the user has logged in, the user will see a pop-up window: "Your password will expire in [x] days. Do you want to change your password now? Yes / No?"

1. Choose "Change Password".
2. Enter your Old (existing) password.
3. Enter your New password where indicated, then retype it again in the bottom box.
4. Click the OK button.

Manual change of password (user can initiate a change at any time)

Users may also manually change the account password at any time when logged into a campus computer:

1. Press Ctrl + Alt + Del
2. This opens the Windows Security menu.
3. Choose "Change Password".
4. Enter your Old (existing) password.
5. Enter your New password where indicated, then retype it again in the bottom box.
6. Click the OK button.

Instructions to forward Eastern student email to another personal email account:

1. Log into the account with the user's email account name and password.
2. From the applications at left side of the screen, select “Outlook.”
3. Once Outlook opens, click on the “Settings gear wheel” in the screen’s upper right-hand corner.
4. From the drop-down menu, select "Options".
5. Within "Options," in the right-hand “Shortcuts” column, click on "Forward your email".
6. In the "Forwarding" section, enter the full personal email account name to which email should be forwarded.
7. [Optional: It is your option to keep a copy of all forwarded messages in your Eastern Office365 account. Note: if you do not check this box, nothing sent to your firstnamelastname@student.easternwv.edu email account will be saved in your Eastern mailbox.]
8. Select "Start forwarding."
9. Now your firstnamelastname@student.easternwv.edu email account will forward any mail it receives to the personal email address you entered in step 6 above.

Video Demonstration of setting up email forwarding:

The links below offer video tutorials on how to use the email and Office Online software services.

For Email:

• Start using Outlook Web App for email and calendars

For Office 365:

• Welcome to Office 365
• Share Documents in Office 365
• Use email and more in Office 365
• Communicate with Lync in Office 365
• Use Office and Office Online in Office 365

For Office Online (Microsoft® WORD, Excel, PowerPoint and OneNote):

• Get started with Office Online in Office 365
• Use Office Online to work together in Office 365
• Anywhere-access to Office documents in Office 365
• Basic tasks in Excel Online
• Basic tasks in OneNote Online
• Basic tasks in PowerPoint Online

(For more videos, see Training courses for Office 365 for business.)

As a computer user at Eastern you are held accountable for using your accounts responsibly.  Computer access is a privilege and can be revoked for violation of Eastern’s "Appropriate Computer Usage Policy" found in the "General Information" section under "Institutional Policies" in the latest Eastern catalog available on this website. You will also find the policy under the "General Administrative Policies" section on the  "Board Policies" page on this website.