Technology Support

Student Account

ADSS Password Manager

ADSS is the password manager students can use to update their student account passwords, which will expire every 90 days. The tool can also help with forgotten passwords and locked accounts.

Brightspace

  • Students will NOT use the same username and password as Blackboard.
  • Students will log in to Brightspace using their universal student account.
  • Be sure you have updated your account password with ADSS before trying to log in to Brightspace.
  • Please read the information below the Brightspace logo if you need help with the Brightspace login.

Email/Microsoft® 365 Access

Students who still need help logging into their Eastern email account or onto Eastern computers, please ask our Peer Coaches in the Learning Lab.

If the Coaches can’t resolve the problem, please contact the college's front desk personnel at 304-434-8000 to have them file a support ticket with IT support staff.

Respondus Lockdown Browser & Monitor

For Spring Semester 2022, a new installation of Respondus LockDown Browser is required for all Eastern students who are asked to use this platform for testing in their courses.

The legacy installation you have used in the past will no longer work as it was tied to the Blackboard system. This new installation file will work with the new Brightspace LMS. The NEW installation file is available at the button link below.

Contact

Kristen Colebank

IT Faculty, Instructional Technology Specialist

Email: kristen.colebank@easternwv.edu

Phone: 304-434-8000 ext. *9266

Seyed Mirkhani

Division Chair for Business, Computer, and IT

Email: seyed.mirkhani@easternwv.edu

Phone: 304-434-8000 ext. *9259

Bill Baldwin

Manager of Technology Services

Email: william.baldwin@easternwv.edu

Phone: 304-434-8000 ext. *9257