Blackboard Help Desk
If you have a problem accessing Blackboard, please contact:
- Kristen Colebank at firstname.lastname@example.org
- Seyed Mirkhani at email@example.com
- Or call 304-434-8000
Include the following information if you email for assistance or if you leave a voice mail message:
- A complete description of the problem (include screenshots if possible)
- Your full name
- Course and section number
- Instructor's name
WVNET, Eastern’s Blackboard provider, also offers a 24/7/365 help desk for students to supplement Eastern’s staff. Students can use the WVNET Help Desk tab (located near the top right corner of the screen) in Blackboard, or they can call the WVNET help desk at 304-293-5192 x 248 for Blackboard assistance.
Students should also be aware Blackboard will be offline for a few hours (from 12 midnight to 4 a.m.) every Monday morning for maintenance. It will not be available during those hours.
To log into Blackboard, click the link for Blackboard Learn.
For all students who do not already have an Eastern Blackboard account: your log-in name and your first-time password are the same: Use your Student ID (that starts with Capital S) for your account, and use your 6 digit birthdate as the PIN. (So if you were born January 6, 1994, the PIN would be 010694.)
How-To Video: Need help logging into Blackboard? Here is a how-to video for logging in:
You can change your Blackboard password by updating your myEastern PIN using Student Self-Service tools
The PIN number used to access myEastern is the same as your Blackboard "password."
To change your PIN/password:
- Visit myEastern and log in
- Click on "Enter Secure Area"
- Type in your User ID/Student ID Number
- Type in your PIN (your birthday in six digits– for example, October 10, 1970 would be 101070)
- Click on Personal Information
- Click on Change your PIN
MEDIAL in Blackboard
MEDIAL is a tool embedded in the text editor in Blackboard that allows for the submission of audio and video files, and also provides audio and video recording capabilities using the computer's webcam and/or microphone.
How-To Video: If a student is asked to submit Blackboard assignments or discussion forum posts using audio and video, please review this video demonstration to see how to use the MEDIAL tool:
Another tool that is now available in Blackboard is Readspeaker, which provides text-to-speech functions, as well as additional reading and highlighting tools.
Here are two documents you can download to help you use Readspeaker in your classes.
Here are links to two videos that show examples of Readspeaker being used.
Email/Office 365 Access
Eastern Email and Office 365
Eastern assigns a personal email account, with a contacts feature and calendar, to all students registered in credit courses. All registered Eastern students also enjoy access to and use of other Office 365 online software, including sharing and newsfeed tools, Microsoft® WORD, Excel, PowerPoint and OneNote.
If you are a registered Eastern student, you should receive a letter that contains your email account name and temporary password. (Some students may wish to set up their account so that it automatically forwards any incoming email to another personal account of their choosing (e.g., Gmail, Yahoo, Hotmail, etc.). To do so, just folllow the easy email forwarding set-up instructions.)
When you log-on for the first time, you will be prompted to change your password. That will became your account password. (Please see more below about password expiration and changing passwords.)
Please note: This same username and password will also enable you to use student comupters at Eastern.
As a computer user at Eastern you are held accountable for using your accounts responsibly. Computer access is a privilege and can be revoked for violation of Eastern’s "Appropriate Computer Usage Policy" found in the "General Information" section under "Institutional Policies" in the latest Eastern catalog available on this website. You will also find the policy under the "General Administrative Policies" section on the "Board Policies" page on this website.
Most student Eastern email accounts will have the format: firstname.lastname@example.org. However, where students' names in that format exceed 20 characters, the College will assign you an abbreviated account name: email@example.com. Similarly, if two or more students have the same name, the College will assign account names with either a middle initial or a numeral to differentiate between them: firstnameMlastname@student.easternwv.edu; or firstname.lastname@example.org.
Instructions to forward your Eastern email to another personal email account of your choice:
- Log into your account with your email account name and password.
- On the blue Office 365 menu bar along the top of the screen, select “Outlook.”
- Once Outlook opens, click on the “Settings gear wheel” in the screen’s upper right-hand corner.
- From the drop-down menu, select "Options".
- Within "Options," in the right-hand “Shortcuts” column, click on "Forward your email".
- In the "Forwarding" section, enter the full personal email account name to which you wish mail forwarded.
- [Optional: It is your option to keep a copy of all forwarded messages in your Eastern Office365 account. Note: if you do not check this box, nothing sent to your email@example.com email account will be saved in your Eastern mailbox.]
- Select "Start forwarding."
- Now your firstname.lastname@example.org email account will forward any mail it receives to the personal email address you entered in step 6 above.
Although most of the email and other Office 365 online services are intuitive, below you will find a series of links to video tutorials on how to use the software. Based in the cloud, this email and software package is accessible from any device with an Internet connection and includes built-in antivirus and anti-spam protection, 50GB of email storage, and 1TB of storage for other applications.
Passwords expire and must be changed every 120 days. You can change your password only if you are logged on through an Eastern campus computer with your username and password. (And you must not change the password through the Office 365 log-on.)
If you forget your password or do not change it when required, you will need to contact the front desk to request a password reset. The reset password will always be the same password shown in your original account notification letter.
You can change your password at any time by following the instructions below.
Changing Your Password
Note: Do not change passwords through your Office 365 log-in. If you do, Eastern’s server will soon automatically change it back to your old password, and eventually, it will expire. You may change your password only as described below:
You are able to change your password at any time only if you are logged onto the Eastern server's Active Directory (AD): That means, once you have logged onto an Eastern computer with your username and password.
Sometimes the AD (Eastern server) will automatically ask you to change your password. In those cases, after you have logged in, you will see a pop-up window informing you that "Your password will expire in [x] days. Do you want to change your password now? Yes / No?"
Whether you decide to change the password on your own, or if you are prompted by the server to do so, the method to change or update your password is the same. (But if you have been prompted by AD (the server) to change your password, skip to step 3 below.)
If you are manually changing your password, use the following steps:
- Press Ctrl + Alt + Del
- This opens the Windows Security menu.
- Choose "Change Password".
- Enter your Old (existing) password.
- Enter your New password where indicated, then retype it again in the bottom box.
- Click the OK button.
The links below offer video tutorials on how to use the email and Office Online software services.
For Office 365:
- Welcome to Office 365
- Share Documents in Office 365
- Use email and more in Office 365
- Communicate with Lync in Office 365
- Use Office and Office Online in Office 365
For Office Online (Microsoft® WORD, Excel, PowerPoint and OneNote):
- Get started with Office Online in Office 365
- Use Office Online to work together in Office 365
- Anywhere-access to Office documents in Office 365
- Basic tasks in Excel Online
- Basic tasks in OneNote Online
- Basic tasks in PowerPoint Online
(For more videos, see Training courses for Office 365 for business.)
[Please note: Students who still need help logging into their Eastern email account or onto Eastern computers, please ask our Peer Coaches in the Learning Lab. If the Coaches can’t resolve the problem, please contact Monica Wilson at 304-434-8000, ext. *9235.]
Respondus Lockdown Browser & Monitor
Some instructors are now requiring the use of Respondus Lockdown Browser for some tests, quizzes, and assignments in Blackboard. The test/quiz/assignment will clearly say: "Requires Respondus Lockdown Browser."
Respondus Lockdown Browser is a special browser, customized for Eastern, that takes a student directly to our Blackboard login page. The browser also provides the instructor with controls that limit the use of other websites or applications while Lockdown Browser is in use.
Watch a video from Respondus to see an Introduction to Respondus Lockdown Browser.
How-To Video: You can also watch the video below to see the installation process and see Lockdown Browser being used to take a quiz.
If you are using a classroom or computer lab computer at Eastern: Respondus Lockdown Browser already has been installed on-campus computers. Just look for the Lockdown Browser shortcut on the computer's desktop.