WORKSHOP OVERVIEW
The free Hospitality Lunch and Learn Series is intended to benefit local communities and businesses in the hospitality sector. The trainings will cover all aspects of remarkable customer service, how to create a dining room menu that stands out, leadership skills for hospitality managers and how to improve your restaurant profitability without sacrificing quality.
These trainings are provided free to the public thanks to the Claude Worthington Benedum Foundation in partnership with the Appalachian Regional Forest Heritage Area.
WORKSHOP SCHEDULE
Leadership skill development for hospitality managers
April 17 | 10 a.m. - 3 p.m. | Potomac Lanes Bowling Center, Moorefield
Leading a group of employees can present challenges…even more so in a hospitality business that relies on personal service at its core. Join us for this fun and interactive session that highlights: the differences between being a manager and being a leader; how to boost morale in the workplace; how to reduce employee turnover and retain your staff. We used to think that one had to be “born” a leader. Come find out why that is not true and how you can enhance your leadership style and gain respect from your team and your colleagues.
MEET YOUR INSTRUCTOR
Debra Frank
Debra Frank has over 30 years of experience in the hospitality sector. She is a lifelong educator who recently retired from her position as program director of hospitality management at Allegany College of Maryland. Frank was the developer of the original program which was expanded to include a degree in culinary arts and certificates in brewing operations, catering and event management, restaraunt management, cooking essentials and baking essentials.
As co-author of several grants, she was able to relocate the programs to downtown Cumberland and open The Culinaire Café, a popular lunch spot that provides students with real-lie, hands-on experience. In addition, a catering van was recently purchased to allow students to gain work experience in event planning and catering.
Frank has a bachelor's degree in nutrition-medical dietetics from Pennsylvania State University and has completed graduate coursework in education leadership from the University of Nebraska-Lincoln. She has received multiple awards throughout her career including Most Valued Faculty Member at Allegany College of Maryland; Educator of the Year by Maryland Tourism Council; Regional Leadership Award by the National Community College Chair Academy; Excellence Award by the League for Innovation in the Community College.
Registration Information
To RSVP, email WorkforceED@easternwv.edu or call 304-434-8000 ext. 9253 at least one week prior to the event.